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Customer Service

Terms & Conditions
These terms and conditions supersede all previous terms and conditions relating to sales by OneTreeHome LLC, dba JH2 OneTreeHome (“we, us or our”). Sales by us of furniture and other products (hereinafter "Products") through our web site, by telephone orders and through all other methods are made only on the terms that are contained in this document ("the Terms"). We hereby give notice of our objection to any different or additional terms and conditions. Any sales made are expressly conditional upon the agreement of the individual or entity purchasing Products (“you” or “your””) to the terms and conditions set forth below. These terms and conditions may be modified or supplemented only by a written document signed by our authorized representative. These terms and conditions supersede any prior and/or contemporaneous agreements or correspondence between Purchaser and us. We reserve the right to change the Terms without notice.


Ordering Information: Prices & Taxes
Product names or reference number(s) that appear on our Order Acknowledgment or Invoice will be the final expression of your order. Prices, discounts and product offerings are subject to change without notice. Sales tax and other applicable taxes are your responsibility and will be charged to you, unless you provide appropriate evidence of tax exemption.


Order Confirmation
An order is not binding on us until you have received our Order Confirmation, Acknowledgment or Invoice, which may be by electronic means. Additional or different terms and/or conditions provided in your order or any other communication(s) from Purchaser are not acceptable and will not be binding, and nothing we do will be considered an acceptance of those terms.


Estimated Shipping & Receiving Dates
We will provide you with an estimated delivery week upon placement of your order. The week provided is an estimate only; actual week of arrival may differ due to circumstances out of our control. We do not make any representations or warranties about actual delivery dates or times.


Terms of Payment
Payment is due in full at the time of order.


Returns Policy: Cancellations & Changes to Your Order
All sales are final, and returns are not accepted. Orders may only be canceled or changed in writing within 24 hours of order placement. In such case, we will charge a 5% administrative fee. Product orders may be canceled after the 24 hour cancellation period, subject to a 50% cancellation charge. Notwithstanding the foregoing, “on sale” items, promotional items, stock items and special orders cannot be canceled at any time.


Cancellation of Orders by JH2 OneTreeHome
We reserve the right to cancel any order at any time for whatever reason, in which case all funds paid by you will be returned.


Delivery/Freight Charges
Packing is tested for motion and transportation, but is not guaranteed to protect Products from conditions over which we have no control. Delivery access is your responsibility. We provide delivery inside an easily accessible door, and it is your responsibility to check that all Products have free and easy access to their final destination. Our delivery charges are based on standard deliveries with no access impediments. If delivery is impossible or beyond our standard means, it is your responsibility to make your own arrangements for delivery. Cancellation of a booked delivery is subject to a cancellation fee equivalent to the standard delivery price, if notice is given later than 48 hours prior to the booked delivery date. If we agree to try to accommodate special shipping/delivery requests, you agree to pay all resulting extra costs incurred. Orders may not be changed or canceled, in whole or in part, after we have issued an invoice, acknowledgment or you have paid for your order.


Claims
Risk of loss passes to you at time of shipment. You agree to carefully inspect all Products upon your receipt for visible damage to them as well as the packaging. Damage to the packaging alone does not constitute damage to the Product and will not be considered valid for claim purposes. You must note any damages, shortages and claims of any kind on the delivery receipt or Bill of Lading upon delivery and notify us by email within 24 hours and provide detailed and complete information and, if you have strictly complied with such deadline, time being of the essence, then we will repair or replace (at our option) the Product damaged in shipment. All Product and packaging must be retained for inspection as a condition to our providing any repairs or replacements.


Delays/Force Majeure
We will not be liable for failure to perform or for delay in performance due to fire, flood, strike or other labor difficulty, act of God, act of any governmental authority or of you, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or failure of suppliers or Product manufacturers upon which we rely to meet their contractual obligations or due to any cause beyond our reasonable control. If any such event occurs, we may extend delivery date by a period of time necessary to overcome the effect of such delay, allocate available Product or cancel any order, at our option.


Product Guaranty
We guarantee to you as the original purchaser only that Products you buy from us are free of defects in workmanship and materials. If any Product fails to conform with this limited warranty appear during the warranty period of 1 year from the date of shipment, we will, upon prompt written notice, repair or replace, at our option and costs, the affected part of the Product. This guarantee does not apply to: failure to follow product care instructions that we supply, if any, damage caused by a carrier, normal wear and tear or acts or omissions of parties other than us (including user modification), “your own material” or other third party materials applied to Products, Products not installed following instructions or damaged by careless removal of packaging, dramatic temperature variations or exposure to unusual conditions, textiles and upholstery supplied by us, natural variations occurring in wood, fabric, and leather shall not be considered defects, and we do not guarantee the colorfastness or matching of the colors, grains, textures or surface hardness of such materials. THE EXPRESS GUARANTEES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER GUARANTEES, EXPRESS OR IMPLIED, INCLUDING ANY GUARANTEES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND ALL OTHER GUARANTEES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. The remedies provided above are your sole remedies for any failure by us to comply with its obligations regarding the Products. Correction of any nonconformity in the manner and for the period of time provided shall constitute complete fulfillment of all of our liabilities with respect to or arising out of the Product furnished hereunder.


Compliance with the Law
YOU ARE SOLELY RESPONSIBLE FOR COMPLYING WITH ALL LAWS, ORDINANCES, REGULATIONS, RULES, AND STANDARDS RELATING TO THE INSTALLATION, MAINTENANCE, USE AND OPERATION OF THE PRODUCTS.


Limitations of Liability
We, our contractors and subcontractors and suppliers of any tier shall not be liable to you for any special, indirect, incidental or consequential damages arising from Products or from a breach of this Agreement for any reason. Your remedies set forth herein are exclusive and our liability with respect to the breach of this Agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the Product(s) or part on which such liability is based. To the extent that the laws of any jurisdiction do not permit limitations or exclusions of implied warranties, incidental damages and consequential damages, the above limitations may not apply. In such jurisdictions, the above limitations shall be enforced to the greatest extent permitted by applicable law.


Choice of Law & Forum: Arbitration
The Terms will be governed by the laws of the State of New York, without giving effect to its conflict of laws provisions. Any claim or controversy arising in any way out of or relating to the Terms shall be filed in a court of competent jurisdiction sitting in New York County, New York. Both parties consent to exclusive jurisdiction in that county, provided, however that either party may elect to settle any litigation in any way arising out of or relating to these Terms by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. If elected, such arbitration shall be conducted in New York, New York and judgment on the arbitration award may be entered into any court having jurisdiction thereof.


Privacy Policy
OneTreeHome LLC, dba JH2 OneTreeHome (“we, us or our”) takes precautions to ensure that the personal information you provide to us is kept private. We use encryption technology to ensure every online purchase is a secure transaction. When you place an order with us, we collect your name, billing address, delivery address, phone number, email address and credit card number. This allows us to process your order and to contact you regarding your order status and delivery. We keep an order history for each of our customers to allow us to track deliveries, review past purchases, and offer effective advice after delivery. You are welcome to browse our website without submitting your personal details, but we are unable to process your order, catalogue or sample request without the requested information.

When you submit your contact details, you will be added to our mailing list. You will receive information about new products, events and services through our email newsletter, and occasionally via printed material sent through the postal service. You may unsubscribe from our mailing list at any time by contacting us, submitting your email in the unsubscribe section of our website, or using the unsubscribe link located at the bottom of each email newsletter. We never rent, sell, or exchange your personal details. There are situations when we may need to disclose your contact details to a third party in order to carry out the delivery of the products purchased. When you provide us with your personal information, you consent to this disclosure and allow us to make our service available to you.

We use cookies in the shopping cart of our online ordering system. These cookies serve the purpose of recording your order while you browse the website. If you disable cookies you will not be able to use the shopping cart. We record no data, besides the products in the shopping cart, in user-side cookies.

We record every visit to our site using your computer's IP address. We collect IP addresses anonymously, meaning that we do not relate an IP address to a specific person or set of details. Tracking IP addresses allows us to determine which sections of our website are the most often visited, so we may update it to be most useful to our customers. By using our website you consent to us using the personal information you have given us as outlined in this Privacy Policy.